Tip Top India
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  Frequently Asked Question
What is the guarantee offered by TIPTOP POINT?
Since the products offered are costume jewellery no guarantee is given by TIPTOP POINT.
I want to do re-polishing of my jewellery purchased from TIPTOP POINT?
Repolishing of jewellery is done at nominal plating charges which depend on weight of the product.
I want to be updated on your special offers and schemes?
You can check the Newsletter subscription box on the homepage- alternately if you are a Tiptop Privilege Club member; we will send you Preview offers, Discount schemes and Mail order catalogs by e-mail.
Where should I place the order for bulk purchase of jewellery (wholesale purchase)?
You can order the Jewellery from our Website and Showroom and/or email us at info@tiptopindia.com
What if I want to change the colour of Beads in the Items purchased?
Tiptop Point offers you customization like never before! Simply send in a mail to us with the colour reference, and we will change the colour of tying beads for you! You can also visit our store to avail of this facility.
I have placed an order on the website and have still not received my jewellery?
You can track your orders from the Track Order link on our Website by just giving the Order No. provided to you at the time of placing the order, and you will get a detailed status of your order. For further details contact us at: info@tiptopindia.com
How long will it take to receive my jewellery?
We make your jewellery from scratch and will send the items within 7 working days. We may be able to make the items quicker on special request.
Where is my nearest stockiest?
We have no other Branch.
What is the jewellery made of?
We use Different Mixer of alloys to make all our jewellery depending upon the design. Our items are made with Best semi Precious gem stones
Do you send items internationally?
Yes but only to the bill payers registered address. Delivery times may take up 10 working days in international transit.
How do you post the jewellery?
For India orders, we use the best courier service to deliver the items to you, which normally arrive the next day after dispatch, and need to be signed for.
If I don’t like my jewellery, can I have a refund/ exchange?
We manufacture the jewellery specifically in your jewellery Design specification, so we cannot refund or exchange the items if you simply don’t like it. If there is a manufacturing fault then we may offer exchange/ refund. Please note that earrings cannot be returned for any reason due to hygiene reasons. Also all the exchange deal courier charges must be borne by the customer.
Can I choose Different colours?
Yes but please note that all the colours are not available in all the items. Before placing an order for Different colour combination, please call the Tiptop Point showroom to confirm the colours.
Can I create a design completely from scratch?
Yes, we have largest collection of designs to take inspiration from but can make complete bespoke items for your special occasion. Please book an appointment with one of our designers in the Tiptop Point showroom.
How is the jewellery packaged?
We supply all our items in Tiptop Point signature Acrylic boxes, and bubble wrap to protect the items in transit. Gift Packing can be done on special requests.
Do I need to book an appointment to visit the Tiptop Point showroom?
No.. you do not need an appointment, but we suggest you arrange an appointment because our designers get extremely busy with brides during the main Wedding season time.
What is a Bridal consultation appointment?
This is a chance for you to talk to the designer about the kind of jewellery you like, and a chance to try the items on, and place an order if you wish. We suggest you bring your outfit so that we can exactly match your jewellery to compliment your look.
How can I know my Bangles/Bracelet/Ring Sizes?
Refer our size chart.
How can I order in 2.10 sizes?
Kindly fill the inquiry form for ordering in 2.10 sizes. Our Team will check the options of making the design in the bigger size or not available sizes. The 2.10 size bangles are generally slightly expensive due to size constrain.
Disclaimer:
All Tiptop Point`s jewellry are 100% handcrafted, it is possible that the shape, size, texture and color of the actual piece may vary from the picture in the catalogue or the website.